Monday 19 September 2016

How can you manage an effective Customer and Seller Support on a Marketplace Site?


How can you manage an effective customer and seller support on a marketplace site? | Knowband
These two Marketplace Addons provide the user-friendliest approach to achieve a two-way support system on your Marketplace site.

Marketplace model of eCommerce has proven to be a quite effective method for carrying out an eCommerce business. The pros of a marketplace are not only limited to a marketplace owner but is also capable of rewarding the sellers and customers with a range of choices and opportunities. Considering the Knowband PrestaShop Marketplace module, it is capable of providing all the essential and value-added features that a competitive marketplace site requires to grow in the era of huge competition from the rival sites.

Providing a better support system is the only way that can provide a business owner with the handful competitive advantages. Talking about a marketplace site, the responsibilities become double as according to the complex nature of marketplace model, your site needs to be capable of proving a two-way support system. One for the admin to sellers and other for the sellers to the customers. These two nodes on a marketplace site need to be properly coordinated to win the trust and confidence of the sellers as well the customers. No marketplace site can function without the sellers and so goes with the customers.

Here, I am discussing our two very effective Marketplace Addons that can provide you all the above-listed features and functionalities by coordinating the two nodes of your marketplace business.

PrestaShop Marketplace Sellers-Admin Ticket System Addon-

This Marketplace Addon allows the Sellers on your marketplace site to contact the admin as well as same goes to the admin when he wants to contact with the sellers. The communication goes both ways where a Sellers can contact the admin and the admin can contact the sellers with an immense ease. The communication is carried out in the form of emails where an email notification is sent to the receiver to inform about the message.

Some enticing benefits of this Marketplace Addon are:

1. Provides an anytime method for the admin to contact the sellers.

2. Provides the same ease to the sellers to contact the admin at any time.

3. Proper Notification System to notify the receiver through emails.

4. The user-friendly thread views to provide the easiest way to track the conversion and send the emails to both the sellers and admin end.

5. Proper separate Menu tab for the admin to manage the tickets in provided at the back end.

6. The user interfaces to change the status and priority of any ticket at any time.

7. Both the sellers and admin can reply to the messages from the thread view itself.

PrestaShop Marketplace Customers-Sellers Ticket System Addon-

Customers are the most important part of any marketplace or eCommerce site. We need to provide them with the exceptional support to gain their trust and customer loyalty. Providing the best customer support is not an easy task. You require having a quite competent support system installed on your eCommerce site. This Marketplace Addon proves the same kind of efficiency you would desire from any effective eCommerce support system for the customers.

The sellers get a panel to view all the tickets raised by the customers. This central location is provided at the front end itself. When any customer sends the message to sellers, both the customer and the seller receive a notification via email. The panel provides a great ease of managing the tickets. For example, the seller can set the status and priority of any ticket at any time. The front end is presented to the sellers and customers as a thread view which tracks all the conversation occur in the particular thread.

Benefits of this Marketplace Addon your store are:

1. Provide the notification via email to both the seller and the customer when a new message arrives.

2. On all the product pages, the option to contact sellers is provided which ensure the ease of contacting any seller at any time.

3. The same contact option is also provided on the each seller profile page.

4. Any seller who does not wish to provide the support can disable the system for himself only from the front end dashboard of the sellers.

5. The seller can manually configure on which product page he/she wants to show the contact Seller's option.

6. The email id can be easily changed or configured at any time by the seller on which he/she wants to receive the notification.

Both the Marketplace Addons are Multi-store compatible and provides a great ease of installation and configuration. The SSL compatibility and Multi-language support add to their extensive nature.

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Wednesday 7 September 2016

OpenCart Android Mobile App Builder

With the increased use of mobile apps in the online business scenario, it is important to make mobile apps that are engaging as well as are capable to mint good amount of money. People are increasingly using various mobile devices for making online purchase in a seamless manner. The effectiveness of a mobile app is for every platform and OpenCart site owners are no exception to it.

If you are having an OpenCart site, it is now easy to get mobile app for your online store with the help of this OpenCart Android Mobile App Builder from Knowband store. It can deliver amazing mobile apps that can improve the performance and functionality of an OpenCart store. If you want to know more about this OpenCart module, you need to take a quick look at the various screenshots that are mentioned below:

OpenCart Android Mobile App Builder Plugin | Knowband
Get amazing mobile app for your OpenCart store with the help of this Knowband extension.

Get amazing mobile app for your OpenCart store with the help of this Knowband extension.[/caption] It is now much easier to create wonderful mobile apps for an OpenCart store due to the presence of this OpenCart Android Mobile App Builder module. It can help you deliver exciting mobile apps for your OpenCart site in a smooth manner.

Make various activities a seamless task with this OpenCart Android Mobile App Builder Plugin | knowband
Make various activities a seamless task with this interactive Knowband extension.

This OpenCart module is packed with a wide range of features and functionalities that makes it as the best choice for mobile app development. With the help of this Knowband module, it is now easier to perform various functions like applying coupon or gift voucher, displaying the special products of your store, quick addition of product to add to cart option, saving products as wishlist, providing filtering options, shipping address, payment methods and other such activities.


Easy Login Facility of OpenCart Android Mobile App Builder Plugin | knowband
The module offers an easy login facility to its OpenCart customers for better customer engagement and sales.

The module comes up with an engaging login and sign up facility for OpenCart mobile app users. It provides easy login through social media options like Facebook, Google+ and such others.

App theme feature of OpenCart Android Mobile App Builder Plugin | knowband
The module helps in managing various tasks with great ease with its engaging user interface.

It is now much easy to make quick changes in the functioning of your OpenCart store by quick selection of an app theme, getting information about order details, making changes or upgradation in the user details and other such tasks.

OpenCart Android Mobile App Builder- Order Details | knowband
Perform various tasks on your site easily with this OpenCart Android Mobile App Builder module.

With the help of this OpenCart mobile app, users can have an detailed information about their order, review their product order, apply product filter, access my account information and other such activities.

Don't let your business suffer due to the absence of an appealing mobile app for your online business. Be the first to grab the initial business lead with the help of this feature packed OpenCart Android Mobile App Builder module from Knowband store. It can help you target your mobile customers in a better way for higher conversions and product sales.

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